Technical Care Specialist II – Business

Job not on LinkedIn

🕒 July 8

🏈 Alabama, Alaska, +21 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Answering calls from Sparklight business customers and responding to inquiries in a professional manner. • Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP). • Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner. • Providing post-installation care, including entering changes of service into the Single View software platform. • Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner. • Navigating and notating back office processing tools for selected calls. • Providing timely feedback to Sparklight leadership regarding service issues or customer concerns. • Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

🎯 Requirements

• High school diploma or general education degree (GED) • One to two years related experience and/or training; or equivalent combination of education and experience. • Customer service-oriented with experience providing customer service over the phone. • Data entry experience is important. • Experience in Microsoft Outlook, Word, and Excel. • Knowledgeable in Salesforce.com and Single View is preferred.

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Up to seventy-five dollars a month towards cable and internet services • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment