Customer Care Agent, Italian – E-Commerce

Job not on LinkedIn

September 25

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Speakit

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Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Be the primary point of contact for Italian-speaking customers via email, chat, and phone. • Respond to customer inquiries in a timely and professional manner. • Provide accurate information about products, services, and company policies. • Resolve customer complaints and issues efficiently; escalate when necessary. • Process orders, returns, and exchanges according to company guidelines. • Maintain accurate customer records and handle sensitive data with confidentiality.

🎯 Requirements

• Native or fluent in Italian. • Advanced in English. • Previous experience in customer service is a plus. • Strong problem-solving skills. • High level of empathy, patience, and a customer-first attitude. • Flexibility to work shifts, including evenings & weekends.

🏖️ Benefits

• Competitive salary and benefits package. • Performance bonus. • Flexible working hours and the option for remote work all over Greece. • Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates. • Private medical insurance.