Customer Support, Spanish

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August 27

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Speakit

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Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. • Identify and assess customers’ needs • Provide accurate, valid and complete information by using the right methods and tools • Meet personal/customer service team targets • Keep records of customer interactions, comments and complaints • Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat • Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets • Enhance customer experience by gathering customer feedback and share with the Product teams

🎯 Requirements

• Native or near native Spanish speaker • B2-level English • Passion for customer support, competitive and a risk-taker • At least a high school diploma or completed vocational training • Previous experience on customer sector will be considered positively

🏖️ Benefits

• Salary: 1.182 euros gross/monthly • Monthly performance bonus • Private Health Insurance • Fit pass • Excellent growth opportunities in a multinational industry leader