Community Manager

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October 17

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Spiceworks

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Spiceworks is a global technology service that connects millions of technology decision makers so that they can succeed in their jobs, every day. We help people discover, adopt, and manage the latest technologies in a way that solves problems faster, and makes their jobs easier. Spiceworks empowers people to use technology to make their organizations, their communities, and the world better.

201 - 500 employees

📋 Description

• Foster a safe and supportive environment in online communities where members feel valued • Utilize various admin tools to manage incoming support requests and violation reports • Motivate participation through creative programs, challenges, and discussions • Address member inquiries with care, identify the best response or action • Collaborate with the moderating team to strategize solutions and escalate issues as needed • Review potentially sensitive user-generated content (UGC) • Support editorial, brand, and sponsor initiatives with promotions and content curation • Provide insights and reporting information to create a cohesive workflow and transparency

🎯 Requirements

• Experience with moderation (forums, blogs, social channels, etc) • High level of computer literacy, including familiarity with online privacy concerns • High level of written and verbal communication skills • Readiness to review and remove sensitive and offensive content • Strength in conflict resolution and diffusing tense situations • Experience working in a fast-paced environment involving multiple online platform applications • Capable of building strong relationships with colleagues while working remotely

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Life and disability benefits • Flexible Spending Accounts (FSAs) • 401(k) with company match • Employee Stock Purchase Plan • Flexible Time Off • Volunteer Time Off • Paid holidays • Family building and caregiving support • Generous Family Care and Parental leave • Fitness Reimbursement • Access to wellness programs • Employee Resource Groups • Company-sponsored events • Opportunities for professional growth through educational support, mentorship programs, and career development resources • Employee engagement programs and recognition awards