Customer Success Manager – SaaS, Corporate Hospitality

November 7

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Sponsorworks

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SaaS • B2B • Enterprise

<Sponsorworks> Sponsorworks is an all-in-one SaaS platform that streamlines corporate hospitality, sponsorship and event management for brands and agencies. It centralizes corporate ticketing, guest management, travel packages, e-ticketing, prize draws and ROI reporting, and offers features like branded hubs, WhatsApp AI concierge and enterprise integrations to reduce manual work and measure partnership performance.

11 - 50 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏢 Enterprise

📋 Description

• Take ownership of managing successful onboarding experiences for our customers, ensuring a seamless transition from kick-off to going live. • Managing multiple concurrent customer onboardings. • Conduct kick-off presentations / welcome calls, regular virtual meetings, and both virtual and in-person training sessions to introduce clients to our products and services. • Adapt and proactively address challenges to ensure ongoing customer satisfaction. • Collaborate with our product development team to address customer needs during the onboarding phase. • Work closely with customers post-onboarding to ensure they are realising ongoing value from the platform and getting the most from its features. • Responsible for building and maintaining strong relationships with a portfolio of customers. • Provide coverage for a key customer account in the absence of the customer support representative. • Conduct regular check-ins and lead quarterly business reviews (QBRs) to assess account health, share usage insights, uncover growth opportunities, and align on strategic priorities. • Becoming a platform super-user, developing a deep understanding of our product and all of its features.

🎯 Requirements

• 2+ years in customer success/onboarding or a digital project management / account manager role • 4+ years learning and working with complex software products e.g. CRM or workflow automation • Confident presenting to and leading meetings with senior stakeholders • Excellent customer communication and interpersonal skills • Ability to manipulate large data sets and use simple functions in Excel • Strong organisational and time-management abilities • Problem-solving mindset • Able to work effectively remotely, ideally with experience of this • Have a keen interest or passion in the events and/or sports and/or entertainment industry

🏖️ Benefits

• New PC with second monitor & accessories • 25 days holiday + public holidays • 5% matched company pension contribution • £500 towards home office set-up • Quarterly team meet-ups • After 12 months service, eligibility for our company EMI scheme with stock options • Opportunity to work on exciting projects for upcoming major sport and entertainment events