Operations Director, Payments

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🕒 February 25

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Sporty Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

📱 Media

🎮 Gaming

🎲 Gambling

Media • Gaming • Gambling

Sporty Group is a global sports, technology and entertainment company that builds large-scale products including live sports experiences, streaming media, interactive gaming, and integrated sports betting platforms. The group operates remote-first across multiple continents with flagship offerings such as SportyTV (a free live sports and entertainment streaming platform), Sporty. com (sports app with news, scores, streams, and odds), Sporty Studios (video and content production), and Sporty Interactive (video games and SportyBet sportsbook). Sporty focuses on user experience, technology-driven innovation, and scaling digital products for millions of users worldwide.

📋 Description

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems • Ensuring the payments team are remaining current on industry trends • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs • Ensure end user issues are resolved in a timely manner • Manage, recruit and train a team of payment specialists across different geographies • Act as a primary POC with network partners to resolve ongoing production issues

🎯 Requirements

• Fluency in both written and spoken English • Bachelor’s or Master’s degree in Finance or a related field • Advance knowledge of global payment systems, region specific rules and regulations • Payment operations experience across tech / fintech / gaming industry is an advantage • Proven experience in fraud, risk, KYC, investigation, and risk management • Expert experience managing, leading and building a wider team • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations • Experienced owning and and solving complex payment issues • Understanding of Compliance and Risk Awareness

🏖️ Benefits

• A competitive salary + individual performance based bonuses every quarter • 28 days paid annual leave • Our core working hours are 10am-3pm in your local time zone with flexibility outside of this • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats to provide great internal networking opportunities