Senior Operations Associate, Specialty Care

November 17

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Spring Health

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Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams • Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value • Support cross-functional coordination and program management to ensure seamless execution of initiatives • Drive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growth • Collaborate with internal stakeholders to identify opportunities for process improvement and optimization • Assist with enablement materials and communication for cross-functional stakeholders • Support analytical efforts related to ROI & cost analyses for the Specialty Care offering • Partner with the the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care program

🎯 Requirements

• 4+ years of experience in operations, consulting, or project management • 3+ years of experience working in an external facing role (e.g. customer success, consulting, implementation) • 3+ years of experience working in healthcare, with a knowledge of the health plan & payer landscape (claims knowledge is a plus) • Experience in a start-up environment is a plus • You have solid analytical skills. Proficient in spreadsheets and comfortable with data analysis • You are comfortable with navigating complex problems and ambiguous tasks • You are proactive and have a high degree of ownership • You are highly organized and have strong project management skills • You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences.

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.