Global Director – Partner Governance, Processes

November 15

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $146k - $244k / year

⏰ Full Time

🔴 Lead

🎲 Risk

🦅 H1B Visa Sponsor

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Sprinklr

WebsiteLinkedInAll Job Openings

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Lead the development and execution of partner programs, operations, and tools • Ensure seamless execution and measurable impact in a highly visible and cross-functional capacity • Collaborate closely with global alliance leaders, regional stakeholders, and cross-functional teams • Design and implement scalable processes for performance tracking, enablement, and engagement • Develop reporting for executive leadership teams regarding partner bookings, revenue, pipeline • Mitigate partner governance risk by ensuring regulatory compliance and audits for certifications and product authorizations • Develop and manage policies, KPIs, resource allocation models, and operational frameworks to support global alliance growth • Establish and maintain robust performance metrics to measure the effectiveness of global alliance operations • Deliver actionable insights through data analysis and reporting to inform strategic decisions and drive partner success

🎯 Requirements

• 5+ years working in Sales Operations for a leading and international SaaS software vendor • Preference for candidates that have Partner Operations and Project Management experience • Proven success in leading cross-functional initiatives and managing complex stakeholder relationships • Experience working with SaaS vendors’ strategic compensation plans • Ability to communicate (orally and written) clearly and effectively • Strong analytical, interpersonal and relationship building skills • Strong sense of urgency and commitment to get the job done • Strong work ethic and personal drive to excel • Exceptional organizational skills and attention to detail • A great positive winning attitude that can inspire optimism and fun

🏖️ Benefits

• Voluntary healthcare coverage in countries where applicable • Paid time off to recharge • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage • 401k plan with 100% vested company contributions