Lead Technical Consultant

November 22

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Sprinklr

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SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Lead Integrations Projects between Sprinklr and third-party systems by leveraging APIs and Connectors • Consult with internal and external project stakeholders on the implementation of highly complex technical solutions • Offer consultation to internal and customer technical teams on scoping custom integrations • Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices • Write proof-of-concept applications using available SDKs and APIs • Research and understand ambiguous technical challenges and help design/implement solutions • Provide guidance to customers who are implementing solutions using the Sprinklr API • Analyze backend code and API requests/responses • Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows • Assist Product and Engineering teams in identifying product gaps • Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning • Document operational procedures • Inspire, grow and lead junior consultants

🎯 Requirements

• 5+ years in a technical consulting, solutions engineering, or integration development role (preferably with SaaS platforms) • Bachelor's degree in Computer Science, related field or commensurate experience • Experience working with CX / CCaaS solutions • Proven track record with API-based integrations (REST, JSON, authentication flows such as OAuth 2.0) • Experience with MongoDB for storing, querying, and manipulating large datasets • Hands-on expertise with Graylog for log aggregation, analysis, and troubleshooting • Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python • Proficiency with data exchanges and APIs • Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels • Fluency in English (both verbal and written).

🏖️ Benefits

• Healthcare coverage for employees and families where applicable • Paid time off for mental and physical wellbeing • Mentoring Program for employee growth and connections