Technical Platform Architect

October 18

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Sprinklr

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SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Support the sales process by reviewing solution design • Evaluate implementation strategies and customize estimates for TPA-assigned accounts • Provide consultation to stakeholders with appropriate design & solution approaches • Work with solution consultants and engagement managers to ensure solution designs meet customer needs • Initiate and own the design of artifacts, Security compliance documentation to build an adequate operational foundation • Analyze business and technical requirements to create a comprehensive architecture • Work closely with stakeholders to map out solution builds • Align technical architecture with business goals • Implementing best practices and configuration • Maintain system health by enforcing UAT and sandbox protocols • Work with consultants to support project delivery and help transition to customer success teams • Provide thought leadership by sharing best practices, industry use cases, and learning from previous projects

🎯 Requirements

• 8+ years experience in architect and consulting roles • Focus on complex CCaaS /digital transformation • Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience • Experience in telephony, network, database, core data design, Security, integrations • Expert level understanding of Call Center technology stack • Proficiency with data exchanges and REST/SOAP APIs and Webhooks • Familiarity with platform authentication patterns (SAML, SSO, OAuth) • High-level knowledge of relational databases and MongoDB • Full understanding of software development lifecycle best practices. • Must have current and unrestricted work authorization in the country where the role is based.

🏖️ Benefits

• Voluntary healthcare coverage • Paid time off • Open Mentoring Program • Comprehensive suite of benefits