Community Associate

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👫 Community Manager

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SS&C Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

SS&C Technologies is a global leader in financial services and healthcare technology, recognized as the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. The company offers a comprehensive range of solutions including asset management, banking, healthcare, insurance, and wealth management, leveraging proprietary software and extensive expertise to meet the operational needs of clients across multiple industries.

📋 Description

• Build a welcoming, inclusive online community where members connect, engage, and support one another • Coordinate with Customer Marketing to promote customer and partner events on the community • Curate and publish blog content, including product tutorials, product releases, and customer engagement content • Create engagement opportunities through use cases, ideation, user groups and product research • Route unanswered questions to relevant internal SMEs or active community members • Convert community conversations and feedback into actionable insights to shape programs, products and improve member experience • Monitor community activity, enforce guidelines, address inappropriate behaviour, and escalate sensitive issues • Align community campaigns with product launches and customer marketing initiatives • Monitor and report on initiative outcomes, using data to refine the approach

🎯 Requirements

• Preferably 1-2 years managing a global B2B online community • Excellent communication skills, capable of collaborating across multiple departments, cultures and time zones • Driven and proactive, capable of multitasking • Demonstrated growth of engagement, case deflection, or advocacy metrics through reporting on native platform analytics tools • Preferred: A passion for technologies such as robotic process automation, agentic artificial intelligence and process automation • Preferred: Hands-on experience with enterprise grade community forum platforms, and customer success platforms • Preferred: Working knowledge of developer/technical audiences

🏖️ Benefits

• Remote Work Model • Professional Development Reimbursement with access to SS&C University • Competitive holiday scheme • Competitive benefits designed to support your wellbeing • Ongoing, hands-on training customized to your career growth