Customer Success Manager

3 days ago

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STADIUM

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B2B • HR Tech • Marketing

Stadium is a comprehensive platform designed to streamline gifting, swag, and recognition for businesses. It offers a wide range of services including peer-to-peer recognition programs, automated gifting, swag storage, and custom branded merchandise. The platform integrates with tools like Slack and Teams, allowing companies to coordinate and enhance employee engagement, client gifting, and event management. Stadium also provides solutions for HR departments to optimize processes such as employee appreciation and onboarding, while supporting marketing efforts with customizable swag. With a global fulfillment network and sustainability practices, Stadium simplifies the logistics of gifting and recognition across diverse teams and occasions.

51 - 200 employees

🤝 B2B

👥 HR Tech

📋 Description

• Develop and maintain an expert level knowledge of the Stadium platform. • Manage a book of customer accounts and ensure the customers’ overall success in working with Stadium from start to finish. • Analyze and understand client needs to propose tailored solutions that leverage the power of our product in alignment with their business goals. • Maintain a regular communication schedule with customers post onboarding - including regular check-ins, expanded training sessions, feedback calls, etc. • Cultivate and maintain long-term client relationships to foster trust and loyalty. • Drive revenue growth through upsell opportunities and successful contract renewals. • Collaborate with internal teams to foster continued improvement of our product to deliver exceptional value and client outcomes. • Track and report on client health, engagement metrics, and revenue performance.

🎯 Requirements

• Ability to thrive in a dynamic & fast paced environment • Solutions oriented mindset, a proven problem solver • Strong customer focus and passion for engaging with customers to help them succeed • Excellent written and verbal communication skills with attention to detail • Great listener and keen to understanding customer situations and goals before responding with strategic guidance • An organized and process oriented approach to managing relationships with customers • Patient, empathetic and enthusiastic about interacting with all types of customers • Team player and humble attitude • An eager desire to make a meaningful impact on a growing start up • Strategic thinking with ability to envision and execute on long-term goals • English as a first language (additional languages a plus) • 2-5 years of experience in related roles

🏖️ Benefits

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole • Career mobility and opportunities to work across areas of the company • Remote-first work environment with and a chance to make genuine connections • Competitive salary and generous paid time off