Staff Domain
Recruitment • HR Tech • B2B
Staff Domain is a company dedicated to helping individuals build fulfilling careers by providing a dynamic and supportive work environment. With offices in various locations including Australia, the United States, the Philippines, and South Africa, Staff Domain focuses on connecting job seekers with opportunities that align with their personal and professional goals.
201 - 500 employees
Founded 2018
🎯 Recruiter
👥 HR Tech
🤝 B2B
IT Support
Job not on LinkedIn
October 31
Staff Domain
Recruitment • HR Tech • B2B
Staff Domain is a company dedicated to helping individuals build fulfilling careers by providing a dynamic and supportive work environment. With offices in various locations including Australia, the United States, the Philippines, and South Africa, Staff Domain focuses on connecting job seekers with opportunities that align with their personal and professional goals.
201 - 500 employees
Founded 2018
🎯 Recruiter
👥 HR Tech
🤝 B2B
📋 Description
• Manage internal and external support requests, ensuring timely updates and resolution within SLAs • Provide Tier 2 and Tier 3 support as needed • Act as the primary contact and incident manager for major incidents, coordinating resolution and communication • Monitor system performance and proactively address issues • Manage application deployment schedules and implementations • Participate in standups and meetings to support request management • Coordinate with third-party vendors, manage support obligations, and assist in risk reviews and contract discussions • Identify and implement improvements to reduce support load • Evaluate and deploy tools to enhance support and deployment processes • Build strong relationships with internal teams and clients • Document solutions and create self-help resources for recurring issues
🎯 Requirements
• Minimum 2 years’ experience in an SME environment (80–150 users) in Australia • Personable, approachable, and effective communicator • Experience with Linux and Office 365 • Willingness to work occasional evenings or weekends for project or operational support • Comfortable working in a hybrid setup • Able to work independently with minimal supervision
🏖️ Benefits
• WFH • Flexible working hours
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