Technical IT Project Manager

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September 19

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STAFFVIRTUAL

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B2B • Outsourcing • Business Process Outsourcing

STAFFVIRTUAL is an American-owned business process outsourcing (BPO) company with offices in the United States and the Philippines, founded in 2009. The company specializes in building high-performing customer support, back-office, and IT teams tailored to the needs of various businesses, from startups to Fortune 500 companies. Their outsourcing solutions enable clients to scale operations, enhance profitability, and reduce manpower costs, all while maintaining a strong focus on quality and customer satisfaction.

501 - 1000 employees

Founded 2009

🤝 B2B

📋 Description

• Oversees IT projects, on-boardings, and off-boardings • Pre-project meeting and due diligence planning to gather all necessary information • Plan and execute all projects (IT infrastructure, migrations, on-boardings, roll-outs, etc.) • Coordinate with internal teams, contractors, and vendors • Communicate with stakeholders and entire team • Track milestones, budgets, and deliverables • Conduct post-project reviews and lessons learned • Manage technical onboarding/offboarding processes for employees and contractors • Coordinate provisioning/deprovisioning for devices, users, SaaS, VPN and remote access • Ensure compliance with security and data retention policies • Verify Customer contacts, Emergency contacts, and customers sites are in PSA • Coordinate patching, updates, and device lifecycle management • Maintain documentation and SOPs • Generate reports on project status, device compliance, and onboarding metrics • Serve as the point of contact for project updates • Communicate timelines, risks, and dependencies to leadership • Facilitate cross-functional collaboration

🎯 Requirements

• Strong understanding of IT infrastructure (networks, servers, cloud platforms, Microsoft 365) • Familiarity with endpoint management tools (ConnectWise Automate, Intune, IBM MaaS360, etc.) • Experience with identity and access management (Microsoft Entra ID/Azure AD) • Knowledge of cybersecurity best practices • Understanding of scripting and automation tools (PowerShell, Power Automate, etc.) • Proven experience managing IT projects end-to-end • Skilled in project planning, resource allocation, and timeline management • Familiarity with project management tools (e.g. ConnectWise Manage, Microsoft Project) • Ability to scope the entire project, create tasks lists and document into the statement of work • Experience with onboarding/offboarding workflows • Understanding of ITIL or similar service management frameworks • Excellent communication and stakeholder management • Strong organizational and time management skills • Problem-solving mindset and proactive attitude

🏖️ Benefits

• HMO Day 1 + FREE dependent coverage • De minimis and allowances • Attendance bonus • Paid time offs • Company-provided work setup (laptop, monitor, accessories) • Training, career growth, and global exposure • A collaborative and supportive team culture