Customer Success Manager

🕒 May 12

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StarRez, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏠 Real Estate

💰 Private Equity Round on 2022-01

SaaS • Real Estate

StarRez, Inc. is a comprehensive resident and property management software provider designed to help create thriving residential communities. The company offers a range of solutions tailored for various types of accommodation including higher education, student property management, build-to-rent, co-living, multi-family housing, staff housing, and boarding schools. StarRez provides features such as powerful reporting and analytics, security-focused solutions, roommate matching, communication tools, automated billing, and community engagement programs. They are committed to enhancing the resident experience with scalable, flexible, and secure management solutions.

📋 Description

• Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success. • Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions. • Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth. • Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment. • Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels. • Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations. • Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction. • Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations. • Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform. • Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.

🎯 Requirements

• Bachelor's degree preferred or 6+ years equivalent relevant professional experience • Experience working in a customer facing technical support role • 3+ years of experience utilizing StarRez, THD, or Mercury software OR are a current StarRez employee • 3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

🏖️ Benefits

• Full benefits including health care • Paid time off • Life insurance • 401k plan with company match for eligible team members. • A supportive team environment with emphasis on learning and development opportunities