Client Success Manager

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October 23

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Stealth Startup

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Artificial Intelligence • AR/VR • Fintech

Stealth Startup is a new company that operates in secrecy during its early stages, intentionally keeping its products, services, and operations hidden from the public eye until it is ready to launch. This strategy allows the startup to develop and refine its ideas without the pressure of competition, which can provide a competitive advantage. As a stealth startup, the company employs various strategies to manage its public image and generate interest among potential clients while avoiding premature exposure of its innovations.

11 - 50 employees

🤖 Artificial Intelligence

🥽 AR/VR

💳 Fintech

📋 Description

• Leading cross-functional projects that are the company’s top priority. You’ll be working closely with our leadership team. • Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states. • Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us. • Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders. • Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries. • Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support. • Handle escalated concerns with empathy and efficiency, working to resolve issues quickly • Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs. • Drive process improvements to enhance client onboarding and long-term success.

🎯 Requirements

• Experience in client relationship management, customer success, operations, or similar client-facing roles, where you have demonstrated strong problem-solving, communication, and relationship-building skills. • Excellent spoken and written communication skills. • Operationally excellent, with a high daily output and precision in execution. • Strong attention to detail and track record for getting the details right.

🏖️ Benefits

• Highly competitive salary and stock option grants (we want you to share in our growth). • Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.) • Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up). • Work from home, remote job, with flexibility. • Paid holidays and vacation time; paid sick time. • HMO coverage; we prioritize your health and wellbeing. • Culture of mentorship, learning, independence, and critical-thinking. • This role operates in Eastern Time (EST) hours.