Customer Service Representative II

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2 days ago

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SteerBridge

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Government • Enterprise • Real Estate

SteerBridge is a service firm that combines technology, program management, and construction & facilities expertise to deliver IT modernization, software engineering, data analytics, and project oversight for government and commercial clients. A certified SDVOSB, the company focuses on digital transformation for government and military sectors, builds revenue-driving HubSpot systems for growing organizations, and provides construction and facilities management services leveraging domain experience and industry partnerships.

51 - 200 employees

Founded 2011

🏛️ Government

🏢 Enterprise

🏠 Real Estate

📋 Description

• Provide customer service and interpersonal communication skills to support the ICE law enforcement mission • Maintain public and community relations by answering incoming calls and processing web tips • Review, analyze, and process tips for further action • Available during all times as necessary to augment federal staff

🎯 Requirements

• The government requires a minimum of five (5) years of specialized experience to include performing duties in support of a Contact Center answering and responding to inbound calls or like complexity is required. Acceptable specialized CSR experience shall also include: • Knowledge of searching databases • Knowledge of resolving a wide variety of complex stakeholder issues • Knowledge of working on multiple projects simultaneously in a Contact Center environment • Knowledge of dealing with a variety of people from varying professional/administrative backgrounds • Ability to operate in a high-volume contact center environment • Ability to multitask and research information on multiple databases at the same time • Ability to enter data and talk to stakeholders at the same time • Ability to conceptualize scenarios and communicate it effectively to stakeholders • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources • Ability to listen actively to complex information • Ability to provide on-the-job training to new CSRs • Ability to communicate effectively both orally and in writing • Ability to create ad-hoc reports upon demand utilizing available systems • Support weekly bi-weekly meetings with CSR • Ability to utilize telephony systems, CRM and other ticket systems

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life Insurance • 401(k) Retirement Plan with matching • Paid Time Off • Paid Federal Holidays