Customer Success Manager

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November 6

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steercom - Key Message. Delivered.

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B2B • Enterprise • Productivity

steercom is a company that specializes in helping individuals and organizations to communicate complex ideas more effectively. They use the Pyramid Principle as a core methodology to structure thoughts and deliver key messages in both verbal and written forms. steercom provides various tools and services such as the Pyramid Builder, Pyramid Visualizer, and Pyramid Speaker to enhance presentation skills and communication strategies. They offer programs and coaching focused on customer obsession, sales excellence, and effective negotiation, targeting executives and leaders who need to convey their ideas clearly and compellingly. Their team comprises experienced coaches with backgrounds in strategy consulting and management.

2 - 10 employees

🤝 B2B

🏢 Enterprise

⚡ Productivity

📋 Description

• Build strong relationships with our single-shop customers to understand their needs and ensure their success with Steer. • Build, own, and execute customer success and engagement plans. • Own the commercial goals of retention and revenue expansion. • Spearhead internal, cross-functional improvement projects. • Represent the voice of the customer, and influence the product development roadmap. • Empower customers to connect their goals and challenges with the solution in Steer. • Leverage behavioral data with Pendo to segment your book of business and develop communication strategies driving the greatest impact at scale. • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. • Serve as the main point of contact and liaison between clients and the rest of the Steer team. • Maintain regular communication with clients to ensure they are maximizing the full potential of Steer's offerings.

🎯 Requirements

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity. • Proven ability to influence and shift customer perspectives to drive change through feature and product usage. • Prior experience teaching technical information to a non-technical audience. • Strong customer-facing and presentation skills with the ability to establish credibility with business owners. • Positive attitude, empathy, and high energy. • Superb written and verbal communication skills. • Ability to take initiative and adapt. • BA/ BS degree or equivalent experience. • Experience in a customer success role at a startup (nice to have). • Experience with a MarTech product or selling directly to marketing teams (nice to have). • Experience working in the automotive tech industry (nice to have). • Experience working at a CRM company (nice to have).

🏖️ Benefits

• 100% remote • 100% employer paid medical insurance • Flexible PTO with 15 days minimum • Generous Parental Leave • 401k • Learning Stipend • WFH Equipment • Chance to work with the latest technology • A collaborative and innovative work culture • Opportunities for career growth and development