Stefanini LATAM
Artificial Intelligence • Cybersecurity • SaaS
Stefanini LATAM is a technology solutions provider with over 30 years of experience in digital transformation. The company focuses on integrating innovative technological solutions for businesses to enhance their operational models and customer experiences through automation, artificial intelligence, cybersecurity, and data analytics. Stefanini collaborates with clients to identify opportunities for optimization and growth, ensuring that businesses can adapt to the evolving digital landscape effectively.
10,000+ employees
Founded 1987
🤖 Artificial Intelligence
🔒 Cybersecurity
☁️ SaaS
Help Desk Analyst L1
Job not on LinkedIn
November 13
🗣️🇪🇸 Spanish Required
Stefanini LATAM
Artificial Intelligence • Cybersecurity • SaaS
Stefanini LATAM is a technology solutions provider with over 30 years of experience in digital transformation. The company focuses on integrating innovative technological solutions for businesses to enhance their operational models and customer experiences through automation, artificial intelligence, cybersecurity, and data analytics. Stefanini collaborates with clients to identify opportunities for optimization and growth, ensuring that businesses can adapt to the evolving digital landscape effectively.
10,000+ employees
Founded 1987
🤖 Artificial Intelligence
🔒 Cybersecurity
☁️ SaaS
📋 Description
• Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o chat. • Solucionar y resolver problemas de dudas del producto, recibir quejas y asignarlas a equipos asignados así como informar y educar al cliente final. • Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos sobre el producto. • Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda. • Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente. • Manténgase actualizado con las últimas tendencias tecnológicas y avances en la industria. • Ayudar con proyectos e iniciativas de TI según lo asignado.
🎯 Requirements
• Experiencia comprobada como analista de mesa de ayuda o puesto similar. • Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite. • Familiaridad con la resolución de problemas de hardware y software. • Excelentes habilidades de comunicación y resolución de problemas. • Capacidad para trabajar de forma independiente y priorizar tareas de manera efectiva. • Mentalidad orientada al cliente con pasión por brindar un servicio excepcional. • Comprensión básica de conceptos y protocolos de servicio al cliente. • Inglés avanzado
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