Senior Manager, Provider Partnership Management

🕒 July 30

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Step Up For Students

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤲 Charity

Education • Charity

Step Up For Students is a Florida-based non-profit organization that administers education scholarship programs and related services to empower families to access personalized K–12 learning options. It manages multiple scholarship programs (e. g. , Florida Tax Credit Scholarship, Family Empowerment/PEP, Hope Scholarship, Reading Scholarship, New Worlds Scholarship), supports students with unique abilities, funds private school tuition, tutoring, therapy, transportation stipends, and partners with schools and providers. The organization also operates NextSteps, a news and commentary platform about education choice, solicits donations (including Florida tax-credit donations and other giving vehicles), publishes research and reports, and provides resources and portals for parents, schools, and providers. Step Up reports having funded 1M+ scholarships, uses 98. 9% of funds for scholarships, and has operated for 20+ years.

📋 Description

• Manage provider relationships within an assigned region. • Serve as the primary point of contact for provider leadership and key stakeholders. • Develop and maintain strong partnerships with providers. • Identify opportunities to improve provider engagement, participation, and satisfaction. • Lead resolution of complex provider concerns and escalations. • Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs. • Monitor regional performance, trends, and opportunities for improvement. • Support provider growth, retention, and engagement initiatives. • Lead regional projects and strategic initiatives as assigned. • Provide coaching and guidance to less experienced team members. • Prepare reports, recommendations, and updates for leadership. • Represent the organization at provider meetings, events, and conferences.

🎯 Requirements

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. • 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field. • Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment. • Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities. • Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies. • Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority. • Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams. • Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement.

🏖️ Benefits

• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future. • Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. • Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. • Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.