Customer Service Representative

🕒 5 days ago

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Stillwater Insurance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🛡️ Insurance

Insurance

Stillwater Insurance Group is an insurance company that requires customers to verify policy information and provides customer service and claims phone numbers. The company handles policy access, billing, payments, documents, accounts, and claims reporting (24/7 for claims). The website restricts access for traffic originating outside the United States and requests validation of policy number and last name for verification. Contact channels include a U. S. customer service phone number and an email for web support.

📋 Description

• Respond to service requests across multiple communication channels while meeting established service level objectives • Provide policy and coverage information, including account status, transaction history, and explanations of coverage • Assist agents and policyholders with policy issuance, continuation, and updates • Process policy changes accurately and efficiently • Resolve customer complaints, concerns, and inquiries in a timely and professional manner • Build trust-based relationships by listening to customer needs and educating them on appropriate products and services • Collaborate with internal departments to ensure effective resolution of customer needs • Perform administrative and basic clerical/accounting functions as required • Adhere to company guidelines, procedures, and regulatory compliance standards • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED • Active Personal Lines Property & Casualty Agent License (2-20 FL) • Ability to maintain licensure in required states based on business needs • Strong verbal and written communication skills • Proficiency in database systems, internet applications, and Microsoft Office • Strong organizational skills and ability to manage multiple priorities • High level of accuracy and attention to detail • Ability to work independently and collaboratively • Ability to maintain stable internet service and a quiet work environment for remote work • Working hours of 11:00 a.m. – 8:00 p.m. ET after training • Successful completion of a background investigation and pre-employment drug screening • Prior insurance agency or carrier experience in a customer service role preferred • Bilingual (Spanish/English) preferred

🏖️ Benefits

• Generous additional compensation available for optional Saturday shifts • Supportive, team-oriented culture • Opportunities for continued learning and career growth • Recognition for service excellence and performance • Workplace built on trust, integrity, and respect • Equal opportunity employer • Drug-free workplace