Customer Success Manager

Job not on LinkedIn

🕒 March 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

STNDRD

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

STNDRD is a subscription-based fitness app and community built around professional bodybuilding training principles, designed to help users rebuild discipline, track nutrition, and follow structured workout programs created by 6x Mr. Olympia Chris Bumstead. The platform provides on-demand HD exercise videos, gym-focused programs for all levels, nutrition logging, progress tracking, and social/leaderboard features to motivate users and support long-term physical and mental transformation.

📋 Description

• Personally welcome each new client within 24 hours of close • Guide clients through platform access, assessments, coach assignment, scheduling expectations • Maintain consistent proactive communication with active clients • Monitor engagement levels, missed check-ins, sentiment shifts, early warning signs of churn • Track payment plans, installment timing, and collection status • Deliver a hospitality-grade experience at every touchpoint • Relay client insights to Sales, Coaches, Leadership • Participate in weekly ops/experience reviews

🎯 Requirements

• 3-4 years working in high-touch, consultative coaching, sales or account management • Strong written and verbal communication • High emotional intelligence (EQ) • Calm under pressure • Organized and detail-oriented • Comfortable with CRM tools and async communication • Confident setting boundaries with clients • Revenue-aware mindset

🏖️ Benefits

• High standards, low ego • Ownership > excuses • Clarity > comfort • Precision > volume • Professional warmth at all times