Stonewater
501 - 1000 employees
Founded 2015
🏗️ Construction
🏥 Healthcare
📦 Logistics
Construction • Healthcare • Logistics
Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.
Anti-Social Behaviour Caseworker
🕒 August 4
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Stonewater
501 - 1000 employees
Founded 2015
🏗️ Construction
🏥 Healthcare
📦 Logistics
Construction • Healthcare • Logistics
Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.
📋 Description
• Take ownership of anti-social behaviour casework from start to finish • Ensure Stonewater’s ASB Customer Commitments are understood and delivered • Provide efficient customer journeys, resolutions and next steps • Use influencing and negotiation skills to manage challenging conversations and achieve outcomes • Prepare and present complex legal cases in civil or criminal courts • Collaborate with Police, Local Authority, Mental Health Services, mediation partners and legal services partners • Travel to court hearings and visit customers and communities when required • Participate in national duty processes to triage cases • Use data and behavioural insights to propose service innovations and deliver change • Develop specialist professional knowledge of anti-social behaviour • Build customer confidence in digital channels and use new digital tools to deliver excellent customer service
🎯 Requirements
• Experience of managing anti-social behaviour cases • Experience of developing and working in partnership with external stakeholders • Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding • Experience of using the Harm based approach to ASB triage • Experience of safeguarding and managing cases involving people with specialist and complex needs • Outstanding communication skills with the ability to positively influence and negotiate outcomes • Skills in adopting new digital solutions and innovations and experience of delivering change • Experience of partnership working to meet customer needs and manage complex multi-agency relationships • Experience of preparing complex case files for court and presenting cases in civil or criminal courts • Ability to problem-solve effectively and find innovative customer solutions • Ability to prioritise and manage a complex caseload • Experience of using mediation or conflict resolution services • Appointment subject to a satisfactory Disclosure and Barring Service Check • Satisfactory references required • Possession of a valid Right to Work document • Ability to travel to court hearings and customer/community visits when required
🏖️ Benefits
• £3,715 per annum car allowance • Comprehensive training for ASB Caseworkers • Disability Confident Employer workplace support • Commitment to supporting colleagues’ disability, mental health and wellbeing • Professional knowledge and expertise development • Home-based working arrangement
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