Stonewater
501 - 1000 employees
Founded 2015
🏠Real Estate
🤝 Non-profit
🌍 Social Impact
Real Estate • Non-profit • Social Impact
Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.
Anti-Social Behaviour Caseworker
🔥 0 minutes ago
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Stonewater
501 - 1000 employees
Founded 2015
🏠Real Estate
🤝 Non-profit
🌍 Social Impact
Real Estate • Non-profit • Social Impact
Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.
đź“‹ Description
• Own cases from start to finish • Collaborate with police, councils, and partners • Deliver compassionate, effective resolutions for communities • Provide customers with a customer journey that is efficient in terms of delivering resolution and next steps • Show sophisticated influencing and negotiation skills • Prepare and present cases at court to an excellent standard • Be responsive to changing customer needs • Manage challenging conversations with customers • Work closely with external legal services partners • Ensure we get the right outcomes • Travel to court hearings and carry out other visits to customers and communities • Take part in duty processes to effectively triage cases • Propose service innovations using data and behavioral insights
🎯 Requirements
• Experience of managing anti-social behaviour cases • Experience of developing and working in partnership with external stakeholders • Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding • Experience of using the Harm based approach to ASB triage • Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs • An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes • Skills in adopting new digital solutions and innovations and experience of delivering change • Experience of partnership working to meet the needs of customers, complex multi-agency relationships • Experience of preparing complex case files for court and presenting cases in the civil or criminal courts • Ability to effectively problem-solve and find innovative solutions for customers • Ability to prioritise and manage a complex case load • Experience of using mediation or conflict resolution services
🏖️ Benefits
• Car Allowance of £3,715 per annum
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