Parcel System Analyst

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3 days ago

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Stord

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SaaS • Transport • eCommerce

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

1001 - 5000 employees

Founded 2015

☁️ SaaS

🚗 Transport

🛍️ eCommerce

📋 Description

• Own Client & Carrier Onboarding • Lead the full Parcel configuration lifecycle for new client launches. • Translate sales, client, and ops requirements into clean, accurate system setups. • Partner with GTM, Engineering, Implementations teams to ensure smooth go-lives. • Configure and maintain carrier contracts, custom billing setups, and rate logic across Stord’s parcel systems. • Own accuracy for 300+ customer and carrier configurations and 130+ billing configurations, with audit support from the Parcel Systems Program Manager. • Ensure all rate changes, migrations, and go-lives follow controlled, documented processes. • Build and maintain scalable SOPs for configuration workflows, migrations, and rate updates. • Create structure and clarity around unwritten or legacy processes. • Identify failure points, close documentation gaps, and drive process standardization across the program. • Support Parcel Experience Specialists with system updates, configuration changes, and issue investigation. • Assist with data tracking for strategic initiatives and provide insights to leadership as needed. • Troubleshoot carrier API integrations and rate engine discrepancies with a structured, root-cause-first approach. • Manage multi-phase configuration projects (including M&A migrations) end-to-end. • Build project plans independently and keep cross-functional stakeholders aligned. • Ensure tasks stay on scope, on timeline, and fully documented.

🎯 Requirements

• Hands-on experience configuring and maintaining a TMS/WMS or a similar logistics system. • Strong understanding of how front-end requests translate into back-end logic (rates, rules, accounts, carriers). • Familiarity with API’s, JSON, and other systems communication protocols and formats • Advanced Excel skills (pivot tables, advanced lookups, data validation, complex tables). • Experience managing large datasets with a high bar for accuracy. • Basic SQL or database query experience for troubleshooting and validation (preferred). • Familiarity with carrier API integrations (FedEx, USPS, UPS) and how accounts, credentials, and rate structures connect into a system. • Proven ability to turn messy, tribal-knowledge workflows into clear, scalable SOPs. • Strong analytical instincts with the ability to pinpoint the true source of system or data issues. • Comfortable navigating ambiguous problems and designing solutions that prevent recurrence. • Understanding of parcel carrier structures (service levels, billing logic, GRIs, surcharges, DIM weight).

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options