Customer Success Manager

November 4

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+2 more states

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Strada

WebsiteLinkedInAll Job Openings

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service • Build and maintain long-term relationships with customers to foster loyalty and satisfaction. • Serve as the main point of contact for client inquiries, concerns, and feedback. • Analyse customer data and behaviour to identify trends and opportunities for improvement. • Develop and implement CRM strategies to enhance customer engagement and retention. • Collaborate with sales, marketing, and product teams to align customer strategies with business goals. • Monitor and report on customer satisfaction metrics and KPIs. • Manage CRM systems and ensure data accuracy and integrity. • Lead initiatives to personalize customer interactions and improve service delivery.

🎯 Requirements

• Proven experience in Customer Success, Account Management, or SaaS implementation • Strong understanding of SaaS business models and customer lifecycle • Excellent communication and relationship-building skills • Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot) • Analytical mindset with the ability to interpret customer data and trends • Ability to manage multiple accounts and prioritize effectively • Bachelor’s degree in business, Technology, or related field

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities