Integration Analyst

🕒 July 27

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Strategic Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🏢 Enterprise

🔒 Cybersecurity

🏛️ Government

Enterprise • Cybersecurity • Government

Strategic Communications is a Louisville, KY–headquartered Woman & Minority-Owned Small Business (WOSB & MBE) IT solutions integrator with roughly 30 years of experience helping public sector and enterprise customers modernize technology. The company provides a broad portfolio of services including cloud solutions, cybersecurity, digital transformation, collaboration and digital workplace tools, IT infrastructure, managed and professional services (including IT staffing and project management), and data & analytics. Strategic Communications operates specialized public-sector offerings (JPS TRUST for Justice & Public Safety), emphasizes compliance (CJIS, FedRAMP), and holds multiple government contract vehicles (Army CHESS, Sourcewell, NASPO). It partners with major vendors such as Cisco, AWS, Microsoft, Dell, Oracle, Crestron, Biamp, and Shure.

📋 Description

• Guide both internal and external stakeholders, through the different stages of technical implementation, including: requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing. • Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies. • Configure, schedule and maintain containerized software across a multi-cloud environment. • Update external facing technical documentation to educate customers on our technical solutions

🎯 Requirements

• Associates degree or higher in relevant coursework required • 1-2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role • Passion for supporting law enforcement, first responders, and other government agencies. • Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role. • Strong organizational skills and ability to multitask. • Excellent written and oral communication skills. • Ability to work independently and towards a deadline with minimal oversight. • Ownership over your own work and a commitment to every part of a task, from big picture to small details. • Knowledge of API Integrations, XML, JSON and Kubernetes. • Knowledge of SQL. • Strong troubleshooting skills, the ability to read technical logs. • Basic understanding of Linux systems. • ISO 9001:2015 internal training to be completed within ninety (90) days of hire.

🏖️ Benefits

• Medical Insurance • Dental Insurance • Life Insurance • Vision Insurance • Long-term and Short-term Disability Insurance • 401k Plan • Paid Vacation Days • Paid Sick Days • Paid Holidays • Dog-friendly corporate office • wellness incentives • referral bonuses