Fraud Operations Manager

🕒 September 8

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stripe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

📋 Description

• Lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization • Drive execution of short- and long-term initiatives to future-proof the organization and scale/adapt to Stripe’s evolving fraud landscape • Inspire, motivate, and develop the fraud investigations team • Establish goals, provide coaching and feedback, and support team members’ professional growth • Set strategic vision and build execution plans for the short and long term • Evolve organizational strategy to scale operations and address day-to-day challenges • Collaborate with risk leadership and cross-functional stakeholders to identify high-ROI investments in user experience, process improvement, and risk mitigation • Oversee operational vendor performance related to risk • Lead root-cause analysis to predict, prevent, and mitigate risk • Define and manage core metrics, SLAs, and organizational performance • Identify gaps in systems, processes, and strategies and deliver enhancements and process improvements • Ensure risk-management efforts do not compromise user experience

🎯 Requirements

• 10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams • Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions • Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions • Passion for delivering a user-centric experience while effectively managing risk • Preferred: Expertise in fraud and risk management, including data analysis, root-cause analysis, process improvement, dashboards, and visualizations • Preferred: Strong proficiency in sourcing and analyzing data using SQL • Preferred: Experience working closely with engineering teams to develop and enhance investigative tools and treatments • Preferred: Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus