Clinical Support Specialist

🕒 May 1

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Medical Devices • Biotechnology

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Provide field-based clinical and technical support for Q Guidance, legacy Nav3i, and Airo CT systems, including first-line troubleshooting • Deliver on-site clinical and intraoperative support to maximize system utilization and clinical value • Train surgeons and OR teams on system use, workflows, and best practices • Lead installation and integration of navigation systems and related healthcare IT solutions • Support regional sales teams through pre-sales demonstrations and clinical expertise • Act as first point of contact for remote customer support and training • Resolve customer issues in line with service and escalation protocols • Drive successful onboarding, adoption, and long-term customer engagement • Collaborate closely with Application Engineers and sales teams as one Enabling Technologies unit

🎯 Requirements

• Bachelor’s degree or equivalent professional experience in Medical, Life Sciences, Engineering, or Business • Proven ability to quickly learn, understand, and communicate complex medical technology and clinical workflows • Strong organizational, administrative, and time‑management skills, suited to a field-based environment • Excellent communication skills with the ability to train and support surgeons and clinical teams • Strong customer-first mindset, with a high level of professionalism and service orientation • Stress resistance and strong problem-solving skills • Natural ability to build relationships and understand the needs of others • Attention to detail and ability to analyze written specifications • Solid computer proficiency, including standard tools such as Excel • Willingness to travel extensively (80%+); valid driver’s license required • Fluency in English • Minimum 2 years of relevant experience in healthcare, medical devices, or a clinical environment (preferred) • Knowledge of spine surgery, navigation systems, or spinal anatomy preferred • Experience supporting procedures in an operating room or surgical setting • Experience delivering clinical education, onboarding, or user training • Proven ability to support complex technology implementations in hospital environments • Experience partnering effectively with sales or commercial teams

🏖️ Benefits

• Comprehensive product, field sales, and leadership training • High-quality products that make a meaningful difference to patients • Competitive compensation including base salary, commission, and bonus • Attractive benefits package including healthcare, wellness programs, and service awards • Company car or car allowance, mobile phone, laptop, and iPad • A high-performing, value-driven team environment