Customer Excellence Associate Manager

🕒 Yesterday

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $102.6k - $222.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons • Act as a key partner between Medical Education, Sales, and academic centers • Develop and execute customer engagement strategies supporting surgeon development and educational experiences • Manage internal and external resources supporting strategic direction • Apply product and procedural expertise to HCP education programs • Collaborate with key opinion leaders to design educational materials • Develop and manage customer-facing strategy, content, and education programs • Drive collaboration with Medical Education, product marketing, and sales training teams • Lead Medical Education program coordination, logistics, and content delivery • Organize and deliver in-class or virtual courses • Identify and analyze Medical Education program metrics • Contribute to Medical Education strategic direction • Identify opportunities for new investments • Develop KOL networks and gather customer feedback through VOC and surveys • Allocate support and resources to leverage programs • Adapt Medical Education programs to customer needs and business priorities • Define communication channel strategies and desired communication outcomes

🎯 Requirements

• Bachelor’s degree required • 6+ years of work experience required • MBA preferred • 3+ years medical device or Medical Education experience preferred • Orthopaedic experience preferred • Excellent presentation and interpersonal communications skills • Ability to work in the Western region • 40% travel

🏖️ Benefits

• Remote work flexibility • 40% travel opportunity