Director of Product Support

Job not on LinkedIn

June 3

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

+1 more states

🦀 Maryland – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $130k - $140k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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STULZ USA

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Hardware • B2B • Energy

STULZ USA is a company that focuses on providing high-performance cooling solutions and technology for data centers and critical infrastructures. They prioritize innovation and continuous improvement, creating an environment that empowers employees to reach their full creative potential. STULZ USA is recognized as a great place to work due to its commitment to employee satisfaction and community involvement, along with rewarding high performance and fostering a strong company culture.

501 - 1000 employees

🔧 Hardware

🤝 B2B

⚡ Energy

📋 Description

• Summary: The Director of Product Support leads a national, multi-functional team responsible for delivering a world-class post-shipment experience to STULZ HVAC customers. • This role oversees Field Service, Technical Support, Service Coordination, Parts, and Training—ensuring responsiveness, operational excellence, and customer satisfaction across North America. • This strategic leadership position requires a seasoned service operations professional with experience managing technical teams in commercial or mission-critical environments such as data centers. • While HVAC experience is preferred, candidates with a strong track record in field service, technical support, and customer operations in high-reliability industries will be considered.

🎯 Requirements

• 10+ years of progressive leadership in commercial service operations, technical support, or field service—preferably in mission-critical industries such as data centers, electrical, or mechanical services. • Demonstrated success leading multi-functional teams, improving operational workflows, and managing field-based service organizations. • Strong understanding of service metrics, cost control, customer escalation handling, and continuous improvement practices. • Excellent leadership, communication, and organizational skills. • Experience with ERP/CRM systems and service tools; proficiency in Microsoft Office Suite. • Preferred, but not required: Experience with commercial HVAC systems, data center operations, or mechanical infrastructure. • Associate’s degree or technical certification in a related field; Bachelor’s degree preferred.

🏖️ Benefits

• Community • Company Culture