Director, Operations

Job not on LinkedIn

🕒 October 16

🌪️ Oklahoma, Texas – Remote

🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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👻 Ghost score 13%

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The Suddath Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1919

📦 Logistics

🚗 Transport

Logistics • Transport • Employee Relocation

The Suddath Companies is a comprehensive moving and logistics service provider, specializing in residential, commercial, and international moving services. With a legacy dating back to 1919, Suddath offers innovative solutions for local and long-distance moves, employee relocations, and specialized commercial services tailored to various industries. Their experienced team ensures a seamless moving experience with a strong focus on customer satisfaction and operational efficiency.

📋 Description

• Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities • Own operational and financial results, including service improvement, continuous improvement, revenue, labor and contractor expense, contribution margin, controllable costs, budgets, and profit improvement plans • Establish and review KPIs covering client scorecards, on-time delivery, completion, customer satisfaction, damages, claims, revisits, productivity, capacity, safety, and profitability • Lead daily, weekly, and monthly operating reviews; identify root causes, assign actions, and verify sustained resolution • Maintain field presence through market visits, site observations, leader coaching, customer engagement, and validation of operating standards • Ensure qualified delivery capacity for forecasted demand, seasonal peaks, new business, and contingency requirements • Execute contractor settlement, compensation, incentive, compliance, and performance programs • Ensure adherence to company policies, customer requirements, contracts, safety standards, OSHA, DOT, and applicable regulations • Partner with Business Operations and support functions on capacity, compliance, quality, claims, safety, and risk mitigation • Serve as operational leader and escalation point for assigned customer relationships • Support customer retention, contract renewals, implementations, market launches, expansions, and new service offerings • Develop operating plans, forecasts, staffing and capacity plans, and capital or equipment requirements • Drive standard work, process documentation, technology adoption, data integrity, and consistent use of operational systems • Apply Lean, Six Sigma, or comparable continuous improvement methods • Build and develop leadership teams through selection, onboarding, coaching, performance management, succession planning, recognition, and leadership development • Create an inclusive and accountable operating culture • Provide senior operations leadership with visibility into financial, customer, safety, compliance, capacity, talent, and operational risks • Directly and indirectly lead regional, market, and site operations leaders and their teams

🎯 Requirements

• Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or an equivalent combination of education and relevant operational leadership experience • Eight or more years of progressively responsible experience in transportation, logistics, supply chain, final mile, home delivery, or a related operating environment • At least three years leading multiple sites, markets, or geographically dispersed teams • Demonstrated responsibility for an operating budget or P&L • Ability to translate financial and operating data into corrective actions and business decisions • Experience leading operations supported by independent contractor delivery networks required • Direct final mile or home delivery experience required • Experience with big-and-bulky products, appliance delivery and installation, or national retailer programs strongly preferred • Experience with customer implementations, market launches, operational turnarounds, contract renewals, or expansion programs preferred • Lean, Six Sigma, or comparable continuous improvement training or certification preferred • Strong operational leadership and change-management capability • Financial acumen and working knowledge of Home Delivery unit economics, contractor expense, labor productivity, forecasting, budgeting, and profitability drivers • Ability to use KPIs, scorecards, trend analysis, and root-cause problem solving • Working knowledge of warehouse, routing, dispatch, delivery, installation, claims, contractor compliance, and customer-experience processes • Ability to develop leaders, set expectations, hold teams accountable, and build succession depth • Strong customer relationship, negotiation, presentation, written communication, and executive escalation skills • Ability to influence across Operations, Business Operations, Account Management, Finance, Technology, Human Resources, Sales, and Client Success • Willing and able to travel frequently within the United States, including regular field visits and occasional overnight, weekend, or extended travel • Excellent written and verbal communication skills • Proficiency with Microsoft Office Suite and operational reporting tools • Working knowledge of transportation management, routing and dispatch, warehouse management, customer-service, labor/timekeeping, contractor-management, financial, and business-intelligence applications • Ability to prioritize, re-prioritize, multitask, organize workflow, and meet deadlines • Must occasionally lift and/or move up to 25 pounds • No certificates, licenses, or registrations required

🏖️ Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching • Weekly pay for hourly-paid employees • Biweekly pay for salaried employees • Paid Time Off (PTO) • Paid company holidays • Tuition reimbursement plan • Education and development support • Equal employment opportunities and protection from discrimination and harassment

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