Customer Success Manager

November 26

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Suger

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API • B2B • SaaS

Suger is a comprehensive platform designed to streamline transactions and operations in the cloud marketplace environment. It allows businesses to easily list, transact, and co-sell their offerings on platforms such as AWS, Azure, and GCP, all from a single interface. Suger provides powerful features, including metering and billing, offer management, and integration with existing sales tools, empowering companies to optimize their cloud sales processes and enhance revenue generation.

11 - 50 employees

Founded 2022

🔌 API

🤝 B2B

☁️ SaaS

💰 $2.5M Seed Round on 2023-11

📋 Description

• Own customer relationships with mid-market and enterprise accounts, driving adoption, retention, and expansion. • Provide ongoing training, support, and troubleshooting to ensure customers fully understand the platform and are utilizing it to its maximum potential. • Address and resolve any customer issues, ensuring quick resolutions and maintaining a positive customer experience. • Work closely with the product team to ensure customer needs are being met and to influence product roadmap decisions based on customer feedback. • Collect and analyze customer feedback, leveraging insights to improve processes, services, and customer satisfaction. • Maintain clear and consistent communication across multiple channels, including email, chat, and ticketing systems, to ensure timely responses and updates to customers and internal teams. Proactively monitor and manage inbound requests, follow up on open issues, and keep all stakeholders informed of progress and next steps.

🎯 Requirements

• 3+ years of experience in a customer-facing role, ideally within a SaaS or tech environment. • Experience supporting technical or enterprise-level customers. • Strong Communication Skills. • Problem-Solving Ability. • Experience with CRM and Customer Success Platforms: Familiarity with tools such as Salesforce or HubSpot. • Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining attention to detail. • Ability to work effectively with cross-functional teams (sales, product, support) to ensure customer needs are met and to drive a seamless customer experience. • Familiarity with SaaS products and an understanding of the technology and software landscape is a plus.

🏖️ Benefits

• Competitive cash and equity compensation • Opportunities for growth and advancement within the company • Flexible work environment with a strong team culture