Customer Success Manager

🕒 May 4

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Suite Studios

WebsiteLinkedInAll Job Openings

11 - 50 employees

📱 Media

☁️ SaaS

💰 $3.5M Seed Round on 2023-02

Media • Software • SaaS

Suite Studios is a cloud storage solution designed for creative teams, offering the performance of local file management while leveraging the benefits of cloud technology. It provides real-time access to media assets, streamlining collaboration and enhancing productivity for projects in various creative fields. With Suite, teams can focus more on their creative processes rather than dealing with media management issues, enabling faster project delivery and efficient workflows.

📋 Description

• Lead onboarding for new customers, providing clear guidance and training to set them up for immediate and sustained success using our platform and services. • Drive retention and growth by proactively identifying upsell, cross-sell, and renewal opportunities that align with customer goals. (And also own the contracting process for those opportunities.) • Monitor customer health through usage data, engagement patterns, and feedback—taking action to mitigate risk and ensure customers achieve measurable outcomes. • Champion the customer voice, gathering insights and feedback to inform product improvements and collaborating with product, engineering, sales, and marketing to enhance the customer journey. • Partner cross-functionally to ensure a seamless customer experience, working hand-in-hand with sales, marketing, and operations teams to address customer challenges and unlock value.

🎯 Requirements

• 10+ years of experience in a customer success or full lifecycle account management within the media & entertainment industry or a technical environment • You’ve demonstrated the ability to develop and maintain strong, long-term relationships with customers, becoming their trusted point of contact for any issues, inquiries, or concerns. • You have experience developing and executing customized success plans for enterprise customers, ensuring that they are fully leveraging the company’s solutions • You are technically minded and can quickly learn new technical concepts • You are a strategic thinker that can zoom in to the 10 foot view and zoom out to the 30,000 foot view in the same conversation • You have the ability to think critically and solve complex issues, identifying root causes and working collaboratively to implement effective solutions. • You identify areas to improve and implement new processes to scale the Customer Success organization • You have experience communicating (and convincing!) C-level executives across organizations of various sizes • You have strong written and verbal communication skills, with the ability to articulate complex ideas simply and clearly. • Nice to have: You have experience in post production • Nice to have: Experience interaction and interfacing with channel partners and customers of channel partners a plus

🏖️ Benefits

• Best in class health & dental • Hybrid work environment; A balance of in-office and remote work to foster collaboration and flexibility • Unlimited paid time off • Fitness & wellness stipend • Taco Tuesday, every Tuesday*****Some roles, such as internships, may not be eligible for certain benefits.*