Billing Support Specialist

Job not on LinkedIn

🔥 1 hour ago

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Supabase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

📋 Description

• Provide initial and timely responses to support cases covering billing, pre-sales requests, usage optimization, and disputes • Debug and identify user-specific issues such as failed payments, unsettled invoices, and payment extensions • Triage support cases by directing users to existing answers, code examples, and documentation • Escalate cases to appropriate technical or business team members • Identify opportunities for internal tooling to improve support efficiency • Reproduce issues, create test cases, and improve test coverage when experienced in testing • Own customer billing inquiries across EMEA • Partner directly with customers and collaborate cross-functionally with the Billing Engineering team • Identify patterns, improve workflows, and contribute to scalable product enhancements

🎯 Requirements

• 2+ years of experience providing billing support to technical customers • Excellent communication skills • Fluency in English • Ability to communicate clearly with technical and non-technical audiences • Experience working in async or globally distributed teams • Comfortable navigating ambiguity and moving quickly • SQL proficiency is a bonus • Must be over the age of 18 • Country of residence and passport country required in the application

🏖️ Benefits

• Fully remote work • WeWork membership or co-working allowance usable anywhere in the world • ESOP (equity ownership) for every team member • Tech allowance for laptop, monitor, headphones, or other work equipment • 100% health insurance coverage for employees • 80% health insurance coverage for dependents • Annual company off-site • Flexible, asynchronous work • Annual education allowance for courses, books, conferences, or other learning

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