IT Manager

November 24

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Super.com

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eCommerce • Travel

Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.

201 - 500 employees

🛍️ eCommerce

💰 $25M Debt Financing on 2023-04

📋 Description

• Oversee the digital workplace environment, including device management, identity services, communication platforms, and cloud-based collaboration tools • Manage and mentor the IT support team, including performance reviews, coaching, and professional development • Establish and monitor key performance indicators (KPIs) for incident resolution, response times, and customer satisfaction • Implement IT support policies, procedures, and best practices • Manage vendor relationships and evaluate third-party service providers • Drive continuous improvement initiatives to enhance service quality and operational efficiency • Review and approve escalated technical issues requiring management intervention • Ensure compliance with information security policies, data protection regulations, and industry standards • Present regular reports on IT operations, project status, and strategic initiatives

🎯 Requirements

• 5–7+ years of progressive IT experience, including 2–3+ years in a leadership role • A solution-focused mindset with excellent communication skills • Proven ability to evaluate, recommend, and implement enterprise technology solutions aligned with business objectives • Strong understanding of IT service management frameworks (ITIL, ITSM) and related best practices • Bachelor’s degree in Information Technology, Computer Science, or a related field • **

🏖️ Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. • Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things. • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. • Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one. • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.