Super.com
eCommerce • Travel
Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.
201 - 500 employees
🛍️ eCommerce
💰 $25M Debt Financing on 2023-04
Technical Account Manager, Travel
September 12
Super.com
eCommerce • Travel
Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.
201 - 500 employees
🛍️ eCommerce
💰 $25M Debt Financing on 2023-04
📋 Description
• Technical Relationship Management: Serve as the primary technical point of contact, effectively managing relationships with internal stakeholders and external partners. Ensure clear, proactive communication across teams to maximize partnership value. • Problem-Solving & Technical Leadership: Lead in-depth analysis of technical integrations and partner performance data. Drive complex projects end-to-end, identifying root causes and recommending practical solutions. • Data Analysis & Operational Excellence: Leverage SQL and data visualization tools to analyze complex datasets, interpret insights, and drive performance improvements. Develop actionable reports and dashboards that clearly communicate partner performance and integration health. • Collaboration & Influence: Act as Subject Matter Expert (SME) in cross-functional meetings, clearly articulating technical and business implications. Collaborate proactively with Product, Engineering, Data, Operations, and Finance to deliver strategic outcomes. • Continuous Improvement: Proactively suggest and implement process improvements to enhance the effectiveness of integrations and partnership management. Own, track, and drive completion of OKRs within your vertical.
🎯 Requirements
• 2+ years in Technical Account Management, Technical Support, or a closely related technical integration role. • Strong analytical mindset with expertise in SQL (complex queries), API testing (RESTful APIs, JSON), and experience with tools like Datadog, Amplitude, Jira, VS Code, and AI assistance tools (e.g., ChatGPT, Cursor). • Excellent communication and interpersonal skills, capable of clearly translating complex technical information to diverse stakeholders. • Ability to independently manage and prioritize workload, demonstrating high levels of initiative and accountability. • Experience thriving in a fast-paced, ambiguous environment, showing adaptability and resilience under pressure.
🏖️ Benefits
• We’ve got you covered • - We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms • - Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsites • - We welcome new family additions with generous parental leave and a flexible return-to-work plan • - Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets • - This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
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