Customer Support Dispatcher

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February 15

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Superior Contracting & Maintenance

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One-Stop-Shop for all Residential Repair & Remodeling needs.

11 - 50 employees

📋 Description

• Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. • The Dispatch role is crucial in managing daily scheduling buckets and coordinating service requests. • This position involves direct coordination of field technicians and ensuring effective communication between clients and internal teams. • The role demands excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities. • Efficiently schedule emergency and non-emergency work orders • Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction. • Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly. • Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders. • Provide direct updates to clients via email and/or service provider portals. • Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness. • Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery. • Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.

🎯 Requirements

• Proven experience in customer service or a similar role with a strong focus on calling. • Excellent communication skills, both verbal and written • Outstanding organizational and multi-tasking abilities • Ability to take direction and implement action & solutions • Problem-solving attitude with attention to detail • Fast typing with experience in data entry • Experience with skilled labor trades and dispatching is a plus • Proficient in English (oral and written)

🏖️ Benefits

• Competitive salary plus performance-based bonuses. • Comprehensive training and professional development opportunities. • A supportive and collaborative work environment. • Opportunities for advancement in a fast-growing company.