Sales Development - Customer Support Representative

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February 15

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Superior Contracting & Maintenance

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One-Stop-Shop for all Residential Repair & Remodeling needs.

11 - 50 employees

📋 Description

• About Us: Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. • We pride ourselves on giving exceptional service and being a strong business partner for our clients. • As we continue to grow, we are moving into the private homeowner space and are looking for a motivated and skilled Sales Development & Customer Service Representative to join our dynamic team! • Job Overview: As a Sales Development & Customer Service Representative your job duties will be two-fold. • You will engage in proactive outreach to potential clients to build and nurture relationships that contribute to our business growth. • Your role will be crucial in driving our sales pipeline and helping us achieve our business objectives. • Additionally, you will be at the forefront of our private homeowner department which involves handling incoming calls, qualifying, and scheduling HVAC work orders. • This involves direct coordination of field technicians, ensuring effective communication between customers, technicians, and internal teams. • Responsibilities: Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads. • Make outbound calls to potential clients to introduce our products/services and establish initial contact. • Develop and maintain relationships with prospective clients through effective follow-up calls and emails. • Work closely with the sales team to pass on qualified leads for further development. • Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system. • Use provided scripts to guide conversations with the aim of closing sales or booking appointments. • Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction. • Manage emergency dispatching as required, adjusting schedules and resources dynamically. • Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction. • Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training. • Support management with data entry, report generation, and compliance with administrative procedures. • Liaise with other departments to support overall operational efficiency and effectiveness. • Participate in regular team meetings to stay informed of company policies, procedures, and operational changes. • Participate in regular training sessions to improve sales techniques and product knowledge. • Provide feedback to management on script effectiveness and potential improvements in sales strategies.

🎯 Requirements

• Proven experience in telesales, customer service, or a similar role with a strong focus on sales performance. • Excellent communication skills, both verbal and written, with the ability to use persuasive selling techniques. • Comfortable with cold calling and able to handle rejection. • Strong organizational skills and the ability to multitask effectively. • Proficient in using CRM software and other sales applications. • Ability to take direction and implement action &/or change. • Proficient in English (oral and written) • Experience with the HVAC industry and dispatching is a plus • High school diploma required.

🏖️ Benefits

• Competitive salary plus performance-based bonuses. • Comprehensive training and professional development opportunities. • A supportive and collaborative work environment. • Opportunities for advancement in a fast-growing company. • Superior Contracting & Maintenance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.