Program Director, Hospital IT Managed Services

🕒 July 21

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Superlanet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Superlanet is a healthcare-focused advisory and staffing firm specializing in providing Employer of Record services and multi-state workforce solutions. The company is committed to delivering expert recruiting and staffing solutions tailored to the healthcare sector, ensuring its clients have access to qualified professionals in a timely manner. Superlanet emphasizes its unique values and commitment to quality service, making it a trusted partner in the healthcare workforce management.

📋 Description

• Lead the delivery of hospital IT managed services across Superlanet's healthcare client portfolio, ensuring operational excellence and exceptional client satisfaction. • Ensure the quality, efficiency, and consistency of managed IT services delivered across all client engagements. • Build trusted relationships with CIOs, IT executives, and operational leaders, serving as a strategic advisor for managed services delivery. • Ensure compliance with service level agreements, monitor key performance indicators, and implement corrective actions when performance expectations are not met. • Manage the onboarding of new managed services clients in partnership with recruiting, operations, account management, and technical leadership teams. • Continuously evaluate, develop, and improve service management processes to increase operational efficiency and service quality. • Partner with Client Success Managers, Account Managers, and Technical Advisors to ensure a high level of client satisfaction and long-term partnership success. • Provide executive oversight for major healthcare IT initiatives, including Epic implementations, optimization projects, enterprise technology transformations, and operational readiness activities. • Manage critical client communications related to major incidents, service disruptions, escalations, outages, and executive-level concerns. • Produce, analyze, and present operational performance reports, identifying trends and recommending service improvements. • Manage program financials, staffing plans, resource allocation, forecasting, and overall account health. • Drive issue resolution, risk management, and continuous service improvement across all managed services engagements. • Identify opportunities to expand existing client relationships through additional managed services, strategic consulting, and technology initiatives.

🎯 Requirements

• Bachelor's degree in Information Technology, Healthcare Administration, Business, or a related field (Master's preferred). • 8+ years of healthcare IT leadership experience. • 5+ years leading managed services, healthcare IT operations, or enterprise support organizations. • Experience supporting hospitals, health systems, or academic medical centers. • Strong knowledge of healthcare technologies, including Epic or other enterprise EHR platforms, infrastructure, cloud services, networking, cybersecurity, endpoint management, and IT operations. • Proven experience managing multiple client engagements, cross-functional teams, budgets, and executive-level relationships. • Excellent communication, leadership, organizational, and client relationship management skills. • PMP, ITIL, or similar leadership certifications are preferred.

🏖️ Benefits

• Location: Remote with travel