Implementation Manager

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November 27

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Supermove

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SaaS • Transport • Enterprise

Supermove is a provider of comprehensive software solutions specifically designed for moving and storage companies. Their platform integrates various business operations such as CRM, dispatch, scheduling, accounting, and reporting into a unified system, allowing companies to automate day-to-day tasks and improve operational efficiency. Supermove's applications, including mobile and office apps, help moving businesses streamline workflows, enhance customer communication, and manage resources like crews and trucks effectively. Key features of the software include digital bills of lading, real-time scheduling updates, payment processing, and detailed reporting for business owners, enabling them to make informed decisions and increase profitability.

11 - 50 employees

☁️ SaaS

🚗 Transport

🏢 Enterprise

📋 Description

• Skillfully project manage a portfolio of ~20 customer accounts that have recently signed up for Supermove and are ready to deploy • Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step • Coordinate cross-functionally by regularly updating a public and internal project plan for each customer • Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience • Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end • Master knowledge about our product in order to effectively visualize what success means for the customer

🎯 Requirements

• You have at least 2-4+ years of experience as an Implementation Manager (leading account implementation processes in the software or technology area, strongly preferred if coming from Vertical SaaS) • 2-3 years if you have several strong internships and work experience at Series A-C companies + good school • You have been a primary owner of customer implementation and know what it takes to make SMB customer successful

🏖️ Benefits

• Market comp • medical • vision • dental • Remote first • Provide direct input to overall company strategy.