Product Support Specialist

Job not on LinkedIn

November 20

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+19 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Electric

WebsiteLinkedInAll Job Openings

IT Services • Tech Support • SaaS

Electric is a company that offers comprehensive IT management and support services. It provides a platform called the Electric IT Hub, which helps companies manage their IT environments with confidence and resolve IT support requests efficiently. Electric also offers services related to employee onboarding and termination, device management, and hardware services including procurement and shipping. In addition, Electric supports security controls and compliance, and integrates with third-party services to enhance its offerings.

201 - 500 employees

Founded 2016

☁️ SaaS

💰 $23.4M Series D on 2022-03

📋 Description

• Respond to customer inquiries via email or chat in a timely and professional manner. • Troubleshoot customer issues and provide appropriate solutions. • Process and complete set tasks submitted by our Customer Success Managers on behalf of their customers. • Ensure customer satisfaction by providing timely and accurate information. • Work with Senior Support Specialists and Support Management to escalate complex customer issues to the appropriate department. • Assist with customer data collection, data validation, and data entry. • Follow up with customers to ensure their issues have been resolved. • Provide feedback to the Support Management team regarding common themes related to customer complaints or issues. • Help maintain and develop internal and external knowledge base articles. • Work collaboratively with other departments to resolve customer issues. • Participate in ongoing team and individual training to improve your technical skills and product knowledge.

🎯 Requirements

• 2 years experience working in software customer or technical support • Demonstrated ability to troubleshoot common browser issues, evaluate console logs, and communicate potential issues to the appropriate internal team. • Ability to carry multiple customer requests or cases at once, ensuring appropriate follow up and investigation of each. • Able to leverage internal and external documentation and various tooling to evaluate and resolve as many issues as possible. • Strong and personable customer service skills while interacting with customers. • Ability to write clearly and concisely, often communicating next steps to customers. • Highly-organized individual with the ability to manage their time and priorities. • Attention to detail when evaluating cases and customer requests-- accuracy is key. • Strong problem-solving skills and ability to think creatively. • Ability to exercise discretion and independent judgment with respect to prioritization of assigned tasks.

🏖️ Benefits

• Flexible and generous PTO • Mental Wellness Days • Volunteer Days • Medical, Vision, Dental, and Orthadontia Coverage • 401k • ESOP (Employee Stock Option Program) • Kindbody Membership for Family Planning • Pre-taxed Commuter Benefits • Generous Parental Leave • Paid medical, family, and military leave • Short and Long Term Disability • Employee Assistance Programs • Life Insurance funded by Electric • Training and career growth • Awesome team building events!