Customer Service Representative

🕒 June 3

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Handle inbound voice support calls promptly and professionally to address inquiries via phone, email, or chat. • Deliver pre-approved communications and structured scripted responses to provide accurate product and service information. • Ensure a polished, reliable delivery to sound "reasonably credible" during all investor-facing interactions. • Provide basic clarification and reassurance to callers based directly on existing written client communications. • Follow a structured call flow and strictly adhere to designated escalation pathways for edge cases. • Log, manage, and track customer interactions via a VoIP system (JustCall will be used) and accurately document details in the organization’s CRM. • Efficiently manage high-volume, repetitive inquiry handling during peak operational periods. • Resolve customer issues in a timely, efficient manner and follow up to ensure satisfaction. • Participate in training programs and continuous learning modules to improve knowledge of products, services, and operational processes. • Meet or exceed performance targets for related KPIs while collaborating across departments. • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, performing other duties as assigned.

🎯 Requirements

• Previous customer service experience or an equivalent background. • Good communication skills, both verbal and written. • Neutral accent / westernized communication style is required. • Proficient in using computers, navigating software applications, and managing toolsets. • Prior knowledge and hands-on experience with a CRM system is preferred.

🏖️ Benefits

• Competitive Compensation • Full adherence to government-mandated benefits. • Retirement Savings Program with Company Matching. • Comprehensive Life Insurance. • HMO coverage starting on Day 1. • Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service. • Paid Time Off + dedicated Birthday Leave. • Clear opportunities for skills training and long-term professional development.