SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
Customer Service Representative
🕒 August 26
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
📋 Description
• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure issue resolution and satisfaction • Accurately document customer interactions in the organization's CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Improve knowledge of products, services, and processes through training and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues
🎯 Requirements
• Previous customer service experience or equivalent • Must meet minimum BYOD (bring your own device) and internet speed specifications • Good communication skills, both verbal and written • Proficient in using computers and various software applications
🏖️ Benefits
• Remote/work-from-home setup • BYOD equipment arrangement
Apply NowSimilar Jobs
🕒 August 26
Customer Service Specialist resolving e-commerce customer issues across email, social media, calls, Amazon, and Walmart. Improving support through AI automation, analytics, documentation, and cross-functional collaboration.
🕒 August 25
Accounting Manager leading AR/AP, close, and financial reporting for FYIsoft’s AI-powered financial software company. Optimizing ERP and FP&A systems while supporting automation, audits, and leadership decisions.
🕒 August 25
Senior Customer Experience Manager scaling strategic physician accounts, retention, advocacy, and community programs. Bioscope.ai applies AI to clinical data for precision medicine.
🕒 August 24
SEO Support Specialist supporting 7Figures’ medical marketing clients with SEO troubleshooting and client communication. Managing tickets, calls, reports, and technical issue resolution.
🕒 August 24
Client Services Associate supporting Camirand Travels’ travel customers through inquiries, bookings, reservations, and issue resolution. Processing payments, budgeting assistance, and invoice management with the finance team.
