Head of Oracle Services – Contractor

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🔴 Lead

👻 Ghost score 10%

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Support Revolution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

Support Revolution is a company that specializes in providing third-party support services for Oracle and SAP products. They offer cost-effective maintenance and support solutions aimed at reducing support costs significantly—potentially by up to 90%—while ensuring personalized service and operational continuity for businesses relying on legacy software systems such as PeopleSoft, Exadata, and SAP. Their services include proactive support, data migration, and managed services, empowering clients to optimize their IT expenditures and enhance productivity.

📋 Description

• Lead global Oracle Support and Application Managed Services delivery across multiple customers and complex Oracle environments • Act as a trusted senior partner to customers and ensure exceptional service experiences • Inspire, develop and grow high-performing Oracle teams globally • Identify and implement improvements to processes, tooling, reporting and ways of working • Support renewals, upselling, service expansion and new customer opportunities • Provide Oracle expertise for bids, RFPs, presentations, workshops and customer discovery sessions • Shape onboarding, transitions, service models and delivery approaches for new customers • Lead new clients from initial onboarding through to structured support and AMS delivery • Manage project plans, transition plans, resources, timelines, milestones and delivery activities • Coordinate global/distributed and cross-functional teams to deliver customer outcomes • Manage escalations, critical incidents and challenging customer situations • Contribute to strategic direction, service transformation, customer success and business growth

🎯 Requirements

• Strong Oracle EBS experience with a solid understanding of Oracle applications and business processes, ideally across Financials, Supply Chain, HR and Payroll • Extensive experience leading Oracle Support and/or Application Managed Services (AMS) teams • Proven project management and service delivery experience • Ability to manage multiple priorities, projects and customer commitments from initiation through successful delivery • Strong people management and leadership experience, including developing, mentoring and building high-performing Oracle teams • Proven experience managing enterprise customers and complex service delivery environments • Experience leading new customer onboarding and transition projects • Ability to develop and manage project plans, transition plans, resource requirements, timelines, milestones and delivery activities • Experience managing global or distributed teams and coordinating cross-functional resources • Strong commercial awareness and experience supporting bids, proposals, RFPs and pre-sales activities • Excellent communication and presentation skills • Strong understanding of ITIL and service management principles • Ability to manage escalations, critical incidents and challenging customer situations • Proactive and commercially minded approach • Must be currently based in the UK and have the right to work in the UK without sponsorship

🏖️ Benefits

• Potential to transition from the 12-month contract into a permanent role based on business needs, performance and mutual fit • Distributed/global working environment • Opportunity to influence strategic direction and shape the future of the Oracle Services organisation • Opportunity to make meaningful improvements and contribute to customer, people and business growth • Collaborative team environment • Inclusive recruitment process and reasonable adjustments/support