Infrastructure Services Team Leader

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Support Revolution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

Support Revolution is a company that specializes in providing third-party support services for Oracle and SAP products. They offer cost-effective maintenance and support solutions aimed at reducing support costs significantly—potentially by up to 90%—while ensuring personalized service and operational continuity for businesses relying on legacy software systems such as PeopleSoft, Exadata, and SAP. Their services include proactive support, data migration, and managed services, empowering clients to optimize their IT expenditures and enhance productivity.

📋 Description

• Lead global Oracle DBA, SAP Basis, Infrastructure & AMS support services • Ensure service delivery meets SLAs, KPIs, and governance standards • Drive incident management, operational excellence, and continuous improvement • Lead 24x7 global support operations and scalable service delivery models • Oversee enterprise security platforms including Trend Micro, Trellix, and Waratek • Provide proactive vulnerability management, security guidance, and remediation support • Deliver security reporting, threat analysis, and infrastructure hardening initiatives • Partner with Sales, Marketing, Operations, and Customer Success teams • Support customer workshops, proposals, RFPs, and technical assessments • Act as a senior technical and operational SME for customers and prospects • Support service growth, operational scalability, and commercial performance • Lead, mentor, and develop globally distributed support teams • Build high-performing, customer-focused teams and culture • Support recruitment, retention, and career development initiatives • Drive workforce planning, mentoring, and continuous improvement programmes • Lead ISO9001 and ISO27001 compliance across Infrastructure Services

🎯 Requirements

• Extensive experience leading Oracle DBA services, SAP Basis services, enterprise infrastructure operations, or Application Managed Services within SAP, Oracle, or PeopleSoft environments. • Proven experience managing large-scale global support operations and geographically distributed technical teams. • Strong technical understanding of Oracle databases, SAP Basis administration, middleware, hybrid/cloud infrastructure, enterprise integrations, and operational support environments. • Experience managing enterprise security tooling, vulnerability management, and operational security programmes. • Strong understanding of ITIL service management principles including incident, problem, change, and escalation management. • Commercially aware with experience balancing operational quality, scalability, utilisation, customer satisfaction, and profitability. • Experience supporting customer workshops, operational assessments, RFP/RFI responses, and technical due diligence activities. • Strong leadership, coaching, mentoring, stakeholder management, and communication skills. • Experience operating within ISO9001 and ISO27001 accredited environments. • Ability to thrive in a fast-paced, customer-focused, globally distributed enterprise support organisation.

🏖️ Benefits

• Competitive Salary: We value your hard work with a competitive market salary • Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us • Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum • Birthday Leave: Celebrate YOU by taking your birthday off • Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication • Company Pension Scheme: Secure your future with our Company pension scheme • Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits • Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required! • Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell • Personal Development: We invest in you with tailored training and career growth • Employee Referral Scheme: Get rewarded for bringing great talent to our team.