Senior Program Manager, Client Delivery

Job not on LinkedIn

🕒 October 6

🇺🇸 United States – Remote

💵 $155k - $180k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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• Open for 37 days.
• Jobs at this company usually fill in 69 days.

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Sureify

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💳 Fintech

🛡️ Insurance

☁️ SaaS

Fintech • Insurance • SaaS

Sureify is a technology company specializing in digital solutions for the life insurance and annuity industry. Their modular product suite, known as Lifetime, provides configurable applications for policy acquisition, servicing, and engagement, enhancing the interaction between carriers, agents, and clients. By leveraging a comprehensive data and workflow platform, Sureify empowers users with innovative experiences throughout the policy lifecycle, aiming to improve efficiency and customer satisfaction.

📋 Description

• Own delivery of a multi-year, multi-workstream carrier engagement from Solution Design Workshop handoff through go-live and transition into managed services • Turn confirmed scope into an integrated implementation plan with epics, milestones, dependencies and a resource-loaded timeline • Run concurrent platform configuration, integration, forms, data migration and vendor-deliverable workstreams under one critical path • Ensure execution of timelines, budget, scope and delivery quality • Run kickoff and Sprint 0, including client prerequisites • Track hours, estimates to complete, estimates at completion and variances; forecast overruns and recommend actions • Maintain SOW assumptions, identify change-order triggers, and draft and negotiate change orders • Own RAID and query logs, mitigate risks and dependencies, and escalate threats to milestones, budget or relationships • Produce internal briefings and client-facing status decks with Schedule, Scope, Quality and Budget ratings • Track decisions and action items; maintain program documentation, dashboards and success metrics • Serve as the carrier's primary delivery counterpart, run weekly status meetings and support steering committees • Coordinate Scrum Masters, Business Analysts, engineering, QA, support, Product and third-party vendors • Own acceptance gate readiness, UAT planning, migration readiness, cutover, hypercare, go/no-go decisions and handoff to managed services

🎯 Requirements

• 6 to 10 years of project delivery experience in SaaS or insurtech, including complex client engagements • Track record of leading multi-year engagements valued at up to $10M, with direct accountability for budget, margin-relevant hours and change orders • Experience running 2 or more concurrent workstreams under one integrated plan • Strong financial management, including work-order or SOW budget tracking, estimate-to-complete forecasting and variance reporting on fixed-price and time-and-materials contracts • Skill in scope and change control, including identifying the need for change orders • Experience working with Agile delivery teams and Scrum Masters • Clear status reporting, steering committee facilitation and calm escalation • Proven ownership of RAID management, UAT, cutover and go-live for enterprise software implementations • Working knowledge of Jira or similar delivery tooling • Experience establishing success metrics and running post-launch evaluations • Deep knowledge of an enterprise insurance SaaS platform, life insurance, annuities or broader financial services, ACORD standards, e-signature and forms workflows, platform upgrades or legacy-to-modern migrations, and AI-assisted delivery tools are nice to have • PMP or equivalent certification preferred; Agile certification (CSM or SAFe) recommended

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