Senior Operations Advisor

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November 7

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Surety

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Security • Hardware • B2C

Surety is a DIY smart-home security provider and Alarm. com service partner that sells professional-grade cameras, alarm systems, and home-automation hardware while offering cloud-based monitoring and technical support. The company focuses on low-cost, no-contract plans, AI-enabled cameras (including live remote guard responses and object-detection analytics), and broad smart-home integrations (locks, lights, thermostats, irrigation, flood detection and more) to give consumers centralized, app-driven control and professional monitoring without in-home technicians.

11 - 50 employees

Founded 2008

🔐 Security

🔧 Hardware

👥 B2C

📋 Description

• Supervise, mentor, educate and lead members of the bond operations team to ensure high quality and levels of service for surety programs. • Role to begin with one direct report but expectation is to grow the managerial duties in time. • Review bonds for quality control measurements. • Represent the company at various surety related functions. • Work as part of a team to manage the clients’ daily bond needs, including new and renewal requests. • Facilitate required information exchange between clients and underwriters to secure timely approvals, issuance and delivery of requested bonds. • Maintain and negotiate ongoing communications with clients, underwriters, agents and/or producers to ensure exceptional customer service. • Manage all administrative service delivery functions, including bond issuance, modifications, renewals, cancellations, invoicing and file and database management. • Assist in underwriting data collection and review for determining surety placement of new or transitioning business. • Work as part of a team to ensure high levels of customer service and quality of bond issuance. • Crosstrain and work closely with bond team, with emphasis on new business program placement or transitions, overseeing bond issuance and service.

🎯 Requirements

• Bachelor's degree • 5 plus years of prior experience in surety underwriting, risk management, or related field preferred. • Strong analytical skills with ability to collect, analyze, and interpret complex data. • Excellent problem-solving abilities and decision-making skills. • Ability to effectively multitask and manage competing priorities. • Excellent communication skills, both verbal and written, with the ability to effectively convey information to diverse stakeholders. • Proficiency in Microsoft Office Suite and relevant software applications. • Knowledge of surety bond regulations and industry standards is a plus. • Proficiency in contract review and analysis. • Willingness to travel domestically and internationally (intermittently) as needed. • Flexible mindset to adapt to potential changes in job responsibilities over time.

🏖️ Benefits

• Health, vision, and dental insurance • Life and AD&D insurance • Short-term and long-term disability insurance • Flexible Spending Account and Dependent Care Flexible Spending Account • 401(k) plan • Generous paid time off • Paid holidays • Paid Parental Leave • Hybrid work from home schedule • Flex Time • Headspace EAP