Back-office HR Support Representative, French, English

October 24

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Handle HR-related queries via email and internal systems (no direct client-facing communication) • Support and guide employees through onboarding, documentation, and HR procedures • Use internal ticketing systems to manage, track, and resolve employee requests • Validate and process documentation related to: Global Work Authorization – work permits, passports, background checks, and criminal record validation • New Joiner Support – onboarding, documentation processing • Data Management – updating employee records and personal information • Exit Processes – offboarding and termination support • Disability Services and Payroll inquiries • Maintain strict confidentiality and high standards of professionalism • Meet performance metrics and contribute to overall team success

🎯 Requirements

• Fluency in French (minimum B2 level) • Fluency in English (minimum B2 level) • Strong attention to detail and high accuracy • Excellent written communication and organizational skills • Problem-solving mindset with ability to prioritize • Comfortable working independently in a virtual environment • Experience in administrative support or HR-related roles is a plus, but not mandatory

🏖️ Benefits

• Fully remote / work-from-home opportunity (standard working hours, full equipment provided) • Fully back-office position with no voice support • Long-term, full-time employment contract • 21 days of paid vacation per year • Comprehensive benefits package including: Health and life insurance • Travel allowance and food vouchers • Multisport card • Professional development through in-house training and certifications • Recognition and rewards programs • Employee Assistance Program with 24/7 psychological support • Digital onboarding process with eSignature tools • Exclusive employee discounts, gifts for life events, team-building