Customer Service, Bilingual, Portuguese

🕒 August 4

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Respond to customer inquiries via phone and email in a professional and timely manner • Assist users with account management, contest participation, and technical troubleshooting • Explain fantasy sports rules, scoring systems, and gameplay mechanics • Resolve login problems, transaction disputes, and lineup errors • Escalate complex or unresolved issues to the appropriate department or supervisor • Maintain knowledge of current sports seasons, fantasy contests, and promotional offerings • Document customer interactions and resolutions in the CRM system • Meet call center performance metrics, including handle time, quality assurance, and customer satisfaction goals • Share insights, identify process improvements, and support peers

🎯 Requirements

• High school diploma or equivalent • Bilingual in Portuguese and English • Ability to type 35+ words per minute • Minimum of one year of customer service experience • Strong written communication skills • Internet access with at least 5 Mbps upload and 30 Mbps download for remote work • Hard-wired Internet connection; wireless and satellite Internet providers are not compatible • Quiet, distraction-free, secure place to work • Must live and work in the US throughout employment

🏖️ Benefits

• Paid training • Generous PTO • 401k • Monthly recognition and incentive programs • Medical, dental, and vision benefits • EAP • Health and wellness programs • Strong promote-from-within policy