Java Applications Support

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June 19

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution • Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems • Develop and document change requests capturing all customer requirements • Perform hands-on fixes on the Sales and Service Performance Management applications, including installing and upgrading software, database exports, and configuring the systems and applications • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies • Identify and learn appropriate software applications used and supported by the Company • Attend Customer workshops / reviews to provide Technical application advice and best practice guidance when required

🎯 Requirements

• Excellent verbal and written communication skills in English. • At least 2 year in technical support facing customers and resolving issues. • Fast learner with ability to educate her/himself on relevant technologies • 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL. • Intimate knowledge of the customer’s connected applications. • Excellent technical and analytical skills. • Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.). • Integration experience with desktop enterprise software applications. • Excellent organizational skills, ability to set own task lists and timelines. • Ability to work in a team. • Demonstrated interest and ability to communicate across technology and business boundaries. • Bachelor's degree in computer science (or equivalent)

🏖️ Benefits

• Premium healthcare • life insurance • internet bonus • sodexo bonus • much more!!